Do you have a toll-free number?

Yes we do. The number is available only for returns and it can be found on your packing list, invoice, and your order confirmation email.

Is it safe for me to pay by credit card over the Internet?

Yes. Our secure server software uses industry-standard 128 bit SSL (Secure Sockets Layer) and a dedicated IP address to fulfill the requirement for running a highly secure e-commerce environment. For further information, refer to our Privacy Policy and Security.

Can you guarantee delivery time?

Because of the nature of supply and the numerous factors that affect shipping times, we cannot guarantee you the specific delivery time. If you need your order by a specific date because it's a gift or used for an event, we recommend that you order well in advance.

Is it a problem to have two different addresses for billing and shipping?

If you have two different addresses for billing and shipping, we may ask you to email us a copy of your photo ID on your first transaction to ensure safety.